jmDocFast

jmDocFast Refund Policy

Effective date: 10/10/2026
Service provider: SAAGGE Fastplatform Ltd, Rwanda
Website: https://jmdocfast.com

1. Our Commitment

SAAGGE Fastplatform Ltd aims to treat customers fairly when handling payment and refund requests for jmDocFast.

This policy explains when customers may request refunds for paid subscriptions and how requests are handled.

Nothing in this policy limits any refund or consumer rights that cannot legally be excluded under applicable law.

2. Fourteen-Day Refund Period for New Subscriptions

Customers who purchase a new Pro or Business subscription may request a refund within 14 calendar days of the initial subscription payment, subject to the conditions below.

The refund period begins on the date the initial payment is successfully charged.

The policy applies to these subscriptions:

  • Pro monthly: $25
  • Pro annual: $250
  • Business monthly: $99
  • Business annual: $990

The subscription price actually paid, including any applicable adjustments or taxes, will be used when assessing the request.

3. Conditions for a Refund

To request a refund under the 14-day policy:

  1. Submit your request within 14 calendar days of the initial subscription payment.
  2. Identify the subscription and payment concerned.
  3. Provide sufficient information for us to verify the transaction.
  4. Explain briefly why you are requesting the refund.

Requests will be assessed fairly, taking into account the circumstances, the terms presented at checkout, applicable law and any evidence of a payment or service problem.

Refund eligibility is not automatically guaranteed merely because a request is submitted within 14 days. However, we will not use this policy to restrict mandatory consumer rights.

4. Subscription Renewals

Renewal payments are not automatically covered by the 14-day refund period for new subscriptions.

Refund requests for renewal payments will be reviewed individually, taking into account factors such as:

  • Whether the renewal was correctly authorized and disclosed.
  • Whether cancellation was requested before the renewal.
  • Whether the service was unavailable or materially failed to perform as described.
  • Whether a duplicate or incorrect charge occurred.
  • Any rights required by applicable law.

This section does not remove any mandatory refund or cancellation rights.

5. Duplicate Payments

If you believe you were charged more than once for the same subscription or transaction, contact us with the relevant payment details.

We will investigate the charges and arrange a refund for a verified duplicate payment where appropriate.

6. Failed Payments and Reversals

Sometimes a payment may fail even though your bank or payment provider shows a debit or pending transaction.

Contact us with the transaction date, amount and available payment reference. We will investigate with the relevant payment provider and assist with the applicable reversal or refund process.

Pending authorizations may be released by the bank or payment provider rather than refunded directly by jmDocFast.

7. Unauthorized Transactions

If you believe a payment was made without your authorization, contact us and your payment provider promptly.

We will investigate the transaction and cooperate with the relevant payment provider as appropriate. Additional verification may be required.

8. How to Request a Refund

Send a refund request to:

Customer support: saaggefp@gmail.com
Website: https://jmdocfast.com

Include:

  • Your account email, if you have an account.
  • The subscription plan involved.
  • The payment date and amount.
  • The transaction or payment reference, if available.
  • The reason for your request.

Never email your password, full card number, card security code or other unnecessary sensitive payment information.

We may request reasonable additional information to verify your payment and assess your request.

9. Refund Decisions and Processing

We will review requests and inform customers of our decision.

If a refund is approved, it will generally be returned through the original payment method where possible. Processing times depend on the payment provider and the customer's bank.

We cannot guarantee that a refund will appear immediately in a bank or card account after it has been initiated.

10. Cancellation Is Separate from a Refund

Cancelling a subscription prevents future renewals once the cancellation is processed successfully.

Cancellation does not automatically refund a previous payment. If you wish to request a refund, follow the procedure in this policy.

11. Changes to This Policy

We may update this policy to reflect changes in our services, payment arrangements or legal obligations. The current version will be published on https://jmdocfast.com with an updated effective date.

Changes will not remove rights that have already accrued or mandatory protections under applicable law.

12. Contact Us

For refund requests and payment questions, contact:

SAAGGE Fastplatform Ltd
Website: https://jmdocfast.com
Email: saaggefp@gmail.com

See also our Terms and Conditions.